This training program focuses on equipping participants with the necessary skills to effectively handle and address customer complaints. The course covers the entire process, from understanding the different types of complaints to implementing strategies for resolution and prevention of future issues. Participants will delve into the importance of clear communication, empathy, and documentation throughout the complaint handling process. Moreover, the training emphasizes utilizing customer feedback as a valuable resource for continuous improvement in service processes. By the end of the program, participants will be adept at investigating customer complaints, communicating resolutions effectively, and contributing to overall service excellence.

Learning Outcome
1.Understanding Complaint Handling
2.Effective Communication
3.Improving Service Processes