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INSTRUCTOR LED TRAINING → FUNCTIONAL → IT & SOFTWARE

GROUP - WEBINAR : IT HELPDESK SYSTEM USER BRIEFING (00119)


Description
Join our new i-Portal IT Helpdesk System briefing session to become proficient in using this powerful tool for effective task management and support. This session will cover the essentials of system navigation, task creation and management. This session will equip you with the knowledge and confidence to efficiently use the system. You'll also have the opportunity to ask questions and receive guidance during the Q&A session.

Learning Agenda:
1. Introduction TO NEW IT Helpdesk System, navigation, and task management

Date: 10/11/2023 Time: 3.00PM - 4.00PM Trainer: Peter Ng Wee leng Compulsory: No Source: Internal Training Duration (H...: 1.0

Content
  • INTRODUCTION
  • COURSE CONTENT
  • BRIEFING SESSION ATTENDANCE & WEBINAR LINK
  • EVALUATION & FEEDBACK
  • TRAINING EVALUATION FORM
  • LEARNING TUTORIALS
  • SLIDES - LOGIN
  • TUTORIAL - LOGIN
  • SLIDES - USER PROFILE
  • SLIDES - FLOW OF CREATE A TASK
  • TUTORIAL - FLOW OF CREATE A NEW TASK
  • SLIDES - TASK VIEW
  • TUTORIAL - TASK VIEW
  • SLIDES - ACTIVITY FORM
  • SLIDES - MY TASK
  • TUTORIAL - MY TASK
  • SLIDES - MANAGER LIST
  • TUTORIAL - MANAGER LIST
  • TASK AGENT GUIDE
  • INTRODUCTION
  • FLOW OF VERIFICATION & APPROVAL
  • HOW TO ADD ACTIVITY
  • HOW TO CLOSE A TASK
  • EXPLANATION OF MY TASK
  • ADDITIONAL INFORMATION
  • I-PORTAL CATEGORY
Completion rules
  • You must complete the units "COURSE CONTENT, TRAINING EVALUATION FORM"
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